Return & Refund Policy

 Tist Market, and many Sellers on Tist Market, offer returns for most items within 90 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Tist Market follow our general return policies, but some products have different policies or requirements associated with them.

  • Mistaken Returns
  • Statutory Cancellation Right
  • Our Voluntary Returns Policy
  • Returns Costs & Methods
  • Other Statutory Rights
  • Defective Items After 90 Days
  • Tist Market Global Store Items
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  • Note: We will issue a refund, for a product shipped by Tist Market, within a maximum of 30 days and confirm it with an automated e-mail. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, go to Refunds or contact customer services.

At Tist Market, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 30 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

If you have accidentally sent the wrong item to Tist Market, please contact Customer Service as soon as possible as Tist Market does not store mistakenly sent items. Tist Market cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Tist Market.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 30 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support Centre.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Tist Market sites to Tist Market within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;

  • Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • Goods made to your specifications or clearly personalised, especially personalised Tist Market Handmade items;
  • Goods which may deteriorate or expire rapidly;
  • A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
  • Digital content
  • (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started. Where an eBook has been partially read or in cases of abuse, refunds may be denied.
  • Newspapers, journals or magazines with the exception of subscription contracts;
  • Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Statutory Rights Tist Market Returns Policy (as set out by product category below)

Return period 30 days, 90 days

Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes

Refund of costs of sending the item back to us if cancellation? No Yes

Refund of costs of sending the item back to us if Shoes, Clothing, Handbags, Jewellery & Watches? No Yes

Refund of original delivery costs if defective? Yes Yes

Refund of original delivery costs if cancelled? Yes, cheapest method Yes, cheapest method

Returns Costs & Methods

Tist Market will refund the cost of sending an item back to us if it was sold or dispatched by Tist Market (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. See more information here). In many cases, we’ll provide you with a pre-paid returns label. If the item you purchased is not eligible for Free Return, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

You can return items in the following ways:

  • Using drop off services at locations that are convenient for you.
  • Using Heavy-Bulky return options, handled by a specialty carrier team.
  • Using Locker and Tist Market Hub Counter locations for small packages.
  • Using a scanned QR code at designated return locations to make label-free and package-free returns.

To see which options are available for your return, go to Your Orders.

Please note that certain types of items aren’t eligible for cancellation or return under the Tist Market returns policy. You can find out more in the Conditions of Use & Sale.

We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using our Returns Support Centre – you’ll need to Contact Us. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.

*In order to ensure a faster response, please visit Customer Service.

Defective Items After 90 Days

Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. If your item becomes defective after the Tist Market return period, Tist Market will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorized by the manufacturers to repair their products. If a repair is not possible, we’ll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by Tist Market or Tist Market Warehouse. Tist Market does not accept a return after 90 days for consumable products (e.g. batteries, fuses, ink, light bulbs, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. For more information, go to About Warranty Repairs.

Tist Market Global Store Items

Most Tist Market Global Store items can be returned within 30 days of receipt of delivery. Please use the online Returns Support Centre. We will issue a refund within a maximum of 30 days and confirm it with an automated e-mail. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. In certain circumstances, refund time frames may be longer. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well as any Import Fees Deposit(s) for the returned item(s), once your return is processed.

For some Tist Market Global Store items, you’ll be asked to to return your products by mail and follow the instructions as they will be provided through automatic e-mail with your return lable.